Refund policy

No Refund Policy

Thank you for your purchase! Please note that all sales are final AFTER 24 hours of placing your order, and we do not offer refunds under any circumstances*. By completing your purchase, you agree to the following terms:

  1. Final Sale: All items or services sold are final after 24 hours of purchase, and once the transaction is complete, after 24 hours no refunds will be issued.
  2. Exchange or Credit (if applicable): In the event of defective or damaged products, we may, at our sole discretion, offer an exchange, another item, or store credit, and in EXTREME cases a refund. Please contact us within 24 hours to cancel your order and receive a full refund, and [48 hours] of RECEIVING your item if you believe there is an issue. After 48 hours (2 days) there are ABSOLUTELY NO REFUNDS. 
  3. Customer Responsibility: It is your responsibility to read all product descriptions, care instructions, service terms, and shipping details before making your purchase. If you have any questions or concerns prior to purchasing, please reach out to us, and we will be happy to assist.

Defective or Damaged Products

In the rare event that you receive a defective or damaged product, please contact us within [2 days] of receiving your order. We will review your request and may offer one of the following options:

  • A replacement item of the same product.
  • A store credit or exchange for another product of equal value.

To qualify for a replacement or exchange, you must provide photographic evidence of the defect or damage.

Every Bonnet is inspected before shipping if somehow, the lights “do not work” you will HAVE to send it back. No exceptions. As well as sending video proof, and picture proof. It has to be within the first 24 hours of delivery of your bonnet. Anything after 24 hours is voided and nonrefundable.

Customer Responsibility

Before placing an order, it is your responsibility to:

  • Carefully review the product description, including size, color, and specifications (for physical items).
  • Ensure the correct details are entered, such as shipping address, email, and payment information.
  • Contact us if you have any questions or concerns about your order prior to purchasing.

We are happy to assist with any inquiries to ensure that you make an informed decision.

Note: Products that are returned for reasons other than damage or defect will not be eligible for an exchange or refund.

By proceeding with your order, you acknowledge and accept this No Refund Policy.

Effective Date: November 11th, 2024

If you have any questions or need further clarification, please feel free to contact us.